Q: I have just placed an order. How and when do I receive my Pokémon?
A: You will receive your Pokémon through Link Trade (in-game option), or in the case of “Pokedex” packages they will be sent to your Pokémon Home. As soon as you place an order on our website, contact us immediately through Pokemon Order Room so that the delivery process is carried out more quickly.
We aim to deliver the order in a few minutes, when we are available it usually takes less than 30 minutes, however we stipulate a maximum period of 20 hours due to the time zone and also the hours of sleep that every human being needs. As long as the buyer has done his part in the communication part, which is to make a forum post in Pokemon Order Room as soon as you place an order, the order will be delivered quickly.
Our service hours are from 09:00 to 23:30 UTC-3, in case you don’t know what “UTC” (Universal Time Coordinated) means, it is the world reference time (just type in google: “utc time now” ) and subtract by 3 to find out what our current schedule is.
Q: Where can buyers contact a trader?
A: Make a forum post in Pokemon Order Room so you and the trader can chat in real-time. You will be replied within 20 hours, or immediately if we are online. You may not get instant personal customer support replies when we are offline.
Q: I haven’t received my order.
A: There are a few times when customers, after placing the order, think the Pokémon will arrive in their inbox because they are registered. Failure to understand how this trading goes and failure to communicate are the main reasons why customers are not able to receive their orders.
Please make sure that you make a forum post as soon as you make a purchase in Pokemon Order Room
Q: How many traders are there?
A: We only have one trader. it is guaranteed that you will receive a reply and traded within 20 hours.
Q: Are the Pokémon traded through here legal?
A: All Pokémon generated by us go through legality check. When these are not legal, they can’t go through Link Trade and cannot be received by the buyer. In essence, all Pokémon received through online trade such as Link Trade and Surprise Trade passed the Pokémon game system’s round of legality check. Otherwise, you will know during trading that an illegal Pokémon didn’t make it when your screen says “There is a problem with your trading partner’s Pokémon”.
A: You will receive your Pokémon through Link Trade (in-game option), or in the case of “Pokedex” packages they will be sent to your Pokémon Home. As soon as you place an order on our website, contact us immediately through Pokemon Order Room so that the delivery process is carried out more quickly.
We aim to deliver the order in a few minutes, when we are available it usually takes less than 30 minutes, however we stipulate a maximum period of 20 hours due to the time zone and also the hours of sleep that every human being needs. As long as the buyer has done his part in the communication part, which is to make a forum post in Pokemon Order Room as soon as you place an order, the order will be delivered quickly.
Our service hours are from 09:00 to 23:30 UTC-3, in case you don’t know what “UTC” (Universal Time Coordinated) means, it is the world reference time (just type in google: “utc time now” ) and subtract by 3 to find out what our current schedule is.
Q: Where can buyers contact a trader?
A: Make a forum post in Pokemon Order Room so you and the trader can chat in real-time. You will be replied within 20 hours, or immediately if we are online. You may not get instant personal customer support replies when we are offline.
Q: I haven’t received my order.
A: There are a few times when customers, after placing the order, think the Pokémon will arrive in their inbox because they are registered. Failure to understand how this trading goes and failure to communicate are the main reasons why customers are not able to receive their orders.
Please make sure that you make a forum post as soon as you make a purchase in Pokemon Order Room
Q: How many traders are there?
A: We only have one trader. it is guaranteed that you will receive a reply and traded within 20 hours.
Q: Are the Pokémon traded through here legal?
A: All Pokémon generated by us go through legality check. When these are not legal, they can’t go through Link Trade and cannot be received by the buyer. In essence, all Pokémon received through online trade such as Link Trade and Surprise Trade passed the Pokémon game system’s round of legality check. Otherwise, you will know during trading that an illegal Pokémon didn’t make it when your screen says “There is a problem with your trading partner’s Pokémon”.